Warranty Policy

Harmony Imex Pty Ltd (ABN 90 107 544 285) trading as Wintons Teak provides this warranty for products purchased in Australia. This Warranty is subject to the Australian Consumer Law. The benefits provided under this Warranty are in addition to any other rights and remedies available to you as a consumer under Australian law. The Warranty period commences on the date of receipt of your goods.

Warranty coverage varies depending on the materials used and the furniture category. Please read this policy in conjunction with the Wintons Teak Care and Maintenance Guide for Indoor Furniture.

Wintons Teak reserves the right to update product specifications and care instructions at any time. Please visit our website for the most current information.

Wintons Teak warrants that it will resolve any timber and/or structural defects — excluding the finish (stain, oil, or lacquer) and all indoor foam and fabric — within the applicable warranty period by:

1. Repair; or
2. Replacement, where the product cannot be repaired.

The period covered in relation to the above scope of warranty also varies between different materials and furniture categories. Wintons Teak offers a: 

• Solid Timber Dining Tables, Coffee Tables, Desks, and Storage Pieces (e.g. Sideboards, Dressers)
  5 year limited timber and structural warranty (excluding hardware and fittings) And 2 year limited warranty for glass and mirrors (excluding scratches).
• Timber Veneer and MDF/Plywood-Based Dining Tables, Coffee Tables, Desks, and Storage Pieces
  2 year limited timber and structural warranty (excluding hardware and fittings).
• All Dining Chairs, Bar Chairs, and Sofas
  2 year limited timber and structural warranty And 1 year limited warranty for fabric and PU leather upholstery (excluding spills and stains).

The warranty is subject to the following conditions:

• Natural characteristics of the product or material are not considered defects. Please refer to the Wintons Teak Care and Maintenance Guide for Indoor Furniture.
• Normal wear and tear is not considered a defect. Please refer to the Wintons Teak Care and Maintenance Guide for Indoor Furniture.
• The product must be maintained in accordance with the care instructions provided.
• The warranty does not cover repairs or attempted repairs carried out by a service provider not approved by Wintons Teak.
• The warranty does not apply to indoor products used outdoors.
• The warranty does not cover defects caused by improper cleaning, negligence, or the use of chemicals not recommended in our care guide.
• The warranty does not cover damage caused by spills, including acid, solvents, dyes, food, candles, ink, paint, or body fluids.
• The warranty applies to the original purchaser only and is non-transferable.
• The warranty does not cover products used for commercial or non-domestic purposes.
• The cost of transportation for repair or replacement is not covered under this warranty.