Privacy Policy
At Wintons Teak, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information — whether you interact with us in store, online, or over the phone.
Wintons Teak is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information about your privacy rights, visit www.oaic.gov.au.
COLLECTION OF PERSONAL INFORMATION
We collect limited personal information such as your name, address, phone number, and email address. We only collect this information with your knowledge and consent. We may request personal information when you:
- Order goods that require delivery
- Contact us with a query or customer service issue
- Participate in surveys or research
- Enter a promotion or contest hosted by Wintons Teak
- Subscribe to our mailing list
- Register your details on our website
- Request a quote
- Submit a job application
We also collect anonymous website activity data (such as pages viewed, session counts, and popular session times) to help us evaluate and improve our website. No personal information is collected through this process.
To measure the effectiveness of our online advertising and email marketing, we may engage third parties to collect statistical data. Again, no personal information is collected on these occasions.
Use of cookies
Use of cookies
We use tracking technologies such as cookies to recognise your browser when you visit our site and to track which pages you view. This helps us optimise our website and improve your online experience.
Cookies are small pieces of information stored on your device for record-keeping purposes. They do not personally identify you, although they do identify your browser. If you prefer not to receive cookies, you can set your browser to refuse them.
How we use your information
How we use your information
We use your personal information to:
- Complete your transactions and process your orders
- Respond to your queries and customer service requests promptly. We may retain records of your communications with our team.
- Keep you informed about products, services, events, and promotions that may interest you. You can opt out of this at any time.
- Enhance your in-store and online experience
- Support planning, product development, and research purposes
Disclosure of personal information
Disclosure of personal information
We will only share your personal information with third parties when:
- We have your consent to do so
- It is necessary to fulfil the product or service you have requested
- We engage contracted service providers such as delivery companies, IT providers, web developers, marketing agencies, or finance companies
- We are required or authorised by law to disclose the information
Access and correction
Access and correction
You have the right to access the personal information we hold about you at any time. If you would like to access, update, or correct your information, please contact our Privacy Officer using the details below. We will take all reasonable steps to ensure your information is accurate, complete, and up to date.
Unsubscribe
Unsubscribe
We only want to communicate with you if you want to hear from us. You can opt out of direct marketing communications at any time by contacting our Privacy Officer below.
Security
Security
We take all reasonable precautions to protect your personal information from loss, misuse, or unauthorised alteration.
Changes To This Policy
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page on our website.
Contact
Contact
For any questions relating to your personal information or this Privacy Policy, please contact our Privacy Officer:
Privacy Officer: Anton Siswoyo
Email: wintonsteak@gmail.com
Phone: 02 9662 8467